Privacy Policy

Who We Are

PartyHub Global operates an online ecommerce platform offering party supplies, gift packaging, wedding accessories, decorative products and related items.

In this Privacy Policy, “PartyHub Global,” “we,” “us” and “our” refer to the business operating the PartyHub Global website and services.

Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect information that you provide directly, including:

• Full name
• Email address
• Phone or WhatsApp number
• Billing address
• Shipping address
• City, postal code and country
• Account login information
• Order and purchase details
• Product preferences
• Customisation or personalisation instructions
• Reviews, feedback and survey responses
• Customer-support messages
• Return, refund and complaint information
• Business information provided for wholesale or bulk orders
• Payment Information

When you make a purchase, payment information may be processed by banks, payment gateways, mobile-wallet providers or other payment-service providers.

Where third-party payment gateways are used, PartyHub Global may not directly receive or store your complete card or banking details. We may receive limited payment information, such as payment status, transaction reference, payment method and billing details.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• Approximate location based on IP address
• Shopping-cart activity
• Product searches and interactions
• Cookie and analytics information

How We Use Your Information

We may use personal information to:

• Create and manage customer accounts
• Process and confirm orders
• Arrange domestic and international delivery
• Provide order tracking
• Process payments and verify transactions
• Communicate about orders, returns and refunds
• Respond to questions and customer-support requests
• Handle complaints and delivery issues
• Provide requested customisation
• Prevent fraud, abuse and unauthorised transactions
• Improve our products, website and customer experience
• Maintain website security and performance
• Understand customer preferences and shopping behaviour
• Send marketing communications where permitted
• Comply with legal, tax, accounting and regulatory obligations
• Enforce our website terms and policies
• Protect the rights, safety and property of PartyHub Global, our customers and others

Legal Reasons for Processing Information

Depending on your location and applicable law, we may process personal information because:

• It is necessary to fulfil your order or contract
• You have provided consent
• We have a legitimate business interest
• We must comply with a legal obligation
• It is necessary to prevent fraud or protect legal rights
• It is necessary to respond to your request before entering into a transaction

Where we rely on consent, you may withdraw that consent at any time, subject to legal and operational limitations.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember customer preferences, analyse website activity and improve the shopping experience.

Cookies may be used for:

• Keeping products in your shopping cart
• Remembering login sessions
• Saving language or location preferences
• Website security
• Traffic analysis
• Performance measurement
• Advertising and marketing
• Understanding product popularity

Some cookies are necessary for the website to function. Other cookies may require your permission, depending on your location.

You may manage cookies through your browser settings or any cookie-preference tool available on our website. Disabling certain cookies may affect website functionality.

Marketing Communications

Where permitted, PartyHub Global may use your email address or phone number to send:

• New-product updates
• Promotional offers
• Discount announcements
• Abandoned-cart reminders
• Seasonal campaigns
• Event and collection launches
• Customer surveys

You may unsubscribe from marketing emails by using the unsubscribe option provided in the message.

You may request removal from WhatsApp or SMS marketing by replying with an opt-out request or contacting us directly.

Service-related messages about your orders, payments, delivery, security or account may still be sent because they are necessary to provide our services.

How We Share Information

PartyHub Global does not sell or rent personal information to advertisers.

We may share relevant information with trusted third parties that help us operate our business, including:

• Courier and delivery companies
• Payment gateways and financial institutions
• Website-hosting providers
• Ecommerce and inventory platforms
• Customer-support providers
• Email, SMS and WhatsApp communication providers
• Marketing and analytics providers
• Fraud-prevention and security providers
• Professional advisers, including accountants and legal advisers
• Government, regulatory or law-enforcement authorities where legally required

These parties may only receive information reasonably necessary to provide their services or meet legal requirements.

Courier and Delivery Information

To deliver your order, we may share necessary information with courier and logistics partners, including:

• Recipient name
• Delivery address
• Phone number
• Email address
• Order reference
• Parcel value
• Delivery instructions
• Customs information for international orders

Courier companies may process this information under their own privacy policies.

International Orders and Data Transfers

PartyHub Global serves domestic and international customers.

Your personal information may be transferred to or processed in countries other than the country where you live. These countries may have different privacy and data-protection rules.

Where required by applicable law, we will take reasonable steps to protect personal information during international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• Order completion
• Customer-support requirements
• Return and refund periods
• Tax and accounting obligations
• Fraud prevention
• Dispute resolution
• Legal and regulatory requirements
• Business recordkeeping needs

When personal information is no longer reasonably required, we may securely delete, anonymise or restrict access to it.

Data Security

PartyHub Global uses reasonable administrative, technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no website, internet transmission or electronic-storage method is completely secure. Customers should protect their passwords, account details and devices and should notify us promptly if they suspect unauthorised account activity.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain uses of your information
• Request restriction of processing
• Withdraw consent
• Request a portable copy of certain information
• Opt out of direct marketing
• Submit a complaint to an appropriate authority

Some rights may be subject to legal exceptions. For example, we may need to retain order or transaction information for accounting, fraud-prevention or legal purposes.

To submit a privacy request, contact us using the details provided below. We may ask for information to verify your identity before processing the request.

Customer Accounts

Customers are responsible for keeping account login details confidential.

Please contact PartyHub Global immediately if you believe that your account has been accessed without permission.

You may request account closure by contacting us. Certain transaction records may remain stored where required for legal, accounting, security or fraud-prevention purposes.

Product Reviews and Public Content

When you submit a product review, image, testimonial or other public content, the information you choose to publish may be visible to other website visitors.

Please avoid posting personal information that you do not want to make public.

PartyHub Global may moderate, remove or decline content that is inappropriate, misleading, unlawful or unrelated to the product or service.

Social Media

If you interact with PartyHub Global through Facebook, Instagram, Pinterest, WhatsApp or another platform, that platform may collect and process information under its own privacy policy.

Information you send directly to us through social media may be used to respond to your enquiry, provide support or process a requested service.

Third-Party Links

Our website may contain links to third-party websites, payment providers, social-media platforms or external services.

PartyHub Global does not control the privacy practices, content or security of third-party websites. Customers should review the privacy policies of those services before providing personal information.

Children’s Privacy

PartyHub Global’s website and products are intended for customers who can legally enter into a purchase transaction.

We do not knowingly collect personal information directly from young children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information without appropriate permission, please contact us so we can review and, where appropriate, remove it.

Fraud Prevention

We may use order, payment, device, address and communication information to detect suspicious activity, payment fraud, false claims, unauthorised transactions or misuse of our services.

Orders may be delayed, cancelled or referred for additional verification where suspicious activity is identified.

Business Changes

If PartyHub Global is involved in a merger, acquisition, restructuring, sale of assets or transfer of business operations, personal information may be transferred as part of that transaction.

Any new owner or operator will be expected to handle personal information in accordance with applicable privacy requirements.

Changes to This Privacy Policy

PartyHub Global may update this Privacy Policy to reflect changes in our business, website, services, technology or legal obligations.

The updated version will be published on our website with a revised effective date.

Material changes may also be communicated through the website, email or another appropriate method.