Terms and Conditions

1. About PartyHub Global

PartyHub Global operates an ecommerce platform offering party supplies, gift packaging, PVC gift boxes and bags, wedding accessories, decorative items, event products and related merchandise.

In these Terms:

• “PartyHub Global,” “we,” “us” and “our” refer to the business operating the PartyHub Global website and services.
• “Customer,” “you” and “your” refer to any person or business accessing the website or purchasing our products.
• “Website” refers to the PartyHub Global online store and its related pages.
• “Products” refers to goods offered for sale by PartyHub Global.

2. Acceptance of These Terms

By using our website or placing an order, you confirm that:

• You have read and understood these Terms and Conditions.
• You agree to comply with them.
• You have the legal capacity to enter into a purchase agreement.
• The information you provide is complete and accurate.
• You are purchasing products for lawful purposes.

If you do not agree with these Terms and Conditions, you should not use our website or place an order.

3. Eligibility

You must be legally capable of entering into a binding transaction under the laws applicable to you.

Customers under the legal age required to enter into a contract should only use the website with the involvement and permission of a parent or legal guardian.

For business, wholesale or organisational orders, the person placing the order confirms that they are authorised to act on behalf of that organisation.

4. Customer Accounts

Some website features may require you to create an account.

You are responsible for:

• Providing correct and current information
• Keeping your login details confidential
• Restricting unauthorised access to your account
• Reviewing orders placed through your account
• Informing PartyHub Global of suspected unauthorised activity

You must not create an account using false information, impersonate another person or use another customer’s account without permission.

PartyHub Global may suspend or close an account where fraud, abuse, unauthorised activity or a breach of these Terms is suspected.

5. Product Information

We aim to display product descriptions, measurements, colours, materials, features and images as accurately as reasonably possible.

However:

• Screen settings may cause colours to appear differently.
• Handmade, printed, glittered or decorated products may have minor variations.
• Product dimensions may have reasonable manufacturing tolerances.
• Packaging may change without materially affecting the product.
• Transparent PVC products may appear different depending on lighting and background.
• Decorative placement or pattern distribution may vary between units.
• Product images may include props or display materials that are not included unless specifically stated.

Customers should carefully review the product description, specifications, dimensions, quantity and pack information before ordering.

Please contact PartyHub Global before purchasing if you require confirmation of a specific colour, size, material or product feature.

6. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve it. A product may become unavailable before your order is confirmed.

If an ordered product is unavailable, PartyHub Global may:

• Contact you to offer an alternative
• Provide an estimated restocking period
• Remove the unavailable product from the order
• Issue store credit
• Issue a refund for the unavailable product

We are not responsible for inconvenience or indirect loss caused by product unavailability.

7. Prices

Product prices are displayed in the currency shown on the website or confirmed during the ordering process.

Prices may change without prior notice. A price change will not normally affect an order that has already been accepted and confirmed, unless an obvious pricing or system error has occurred.

Unless clearly stated otherwise, product prices may not include:

• Shipping charges
• Customs duties
• Import taxes
• Payment processing charges
• Remote-area delivery fees
• Special packaging charges
• Personalisation charges
• Other government or third-party fees

The final payable amount will be displayed at checkout or confirmed before the order is processed.

8. Pricing and Listing Errors

We make reasonable efforts to ensure that prices and product information are accurate.

If a product is listed with an incorrect price, description, quantity or specification because of a technical, human or system error, PartyHub Global may correct the error and:

• Contact you for confirmation
• Cancel the affected item
• Cancel the order
• Offer the product at the correct price
• Issue a refund for any affected payment

PartyHub Global is not required to supply a product at an obviously incorrect price.

9. Placing an Order

When you submit an order, you are making an offer to purchase the selected products subject to these Terms and Conditions.

An automated order acknowledgement does not necessarily mean that your order has been accepted.

An order is accepted when PartyHub Global:

• Confirms acceptance
• Confirms payment, where required
• Begins processing the order
• Dispatches the products
• Otherwise communicates that the order has been approved

We reserve the right to decline or cancel an order before acceptance.

10. Order Verification

PartyHub Global may request additional information before processing an order, including:

• Phone-number verification
• Delivery-address confirmation
• Payment evidence
• Identity verification
• Business details for wholesale orders
• Confirmation of customisation instructions
• Confirmation of unusual order quantities

An order may be delayed or cancelled if the requested verification is not completed.

11. Refusal or Cancellation of Orders

PartyHub Global may refuse, limit or cancel an order where:

• A product is unavailable
• Payment is unsuccessful
• Fraud or unauthorised activity is suspected
• Incorrect information has been provided
• The delivery location is unsupported
• The order breaches product or shipping restrictions
• An obvious pricing or listing error has occurred
• The order appears intended for unlawful use
• A customer has repeatedly refused deliveries
• A customer has misused returns, refunds or promotional offers
• Processing the order may expose PartyHub Global or another party to legal or security risks

Where payment has already been collected for a cancelled order, the eligible amount will be refunded through an appropriate payment method.

12. Payment

Available payment methods may include:

• Debit or credit card
• Bank transfer
• Mobile wallet
• Cash on delivery
• Payment gateway
• Other approved payment methods

Available payment methods may vary by destination, order value and product type.

You confirm that:

• You are authorised to use the selected payment method.
• The payment details provided are accurate.
• Sufficient funds or credit are available.
• The transaction does not involve fraud or unlawful activity.

Orders may not be processed until payment has been successfully confirmed, except where cash on delivery has been approved.

13. Cash on Delivery

Cash on delivery may only be available for eligible locations and orders.

PartyHub Global may require order confirmation before dispatching a cash-on-delivery order.

Customers must:

• Provide an active phone number
• Confirm the order when contacted
• Remain available to receive the parcel
• Pay the complete amount due at delivery
• Avoid opening the package before payment where restricted by the courier

Repeated refusal of confirmed cash-on-delivery orders may result in:

• Suspension of cash-on-delivery access
• Advance-payment requirements
• Account restrictions
• Recovery of delivery or return charges where legally permitted

14. Payment Security

Payments may be processed by third-party banks, payment gateways or wallet providers.

PartyHub Global may receive transaction references, payment status and limited billing details, but third-party payment services may process information under their own terms and privacy policies.

PartyHub Global is not responsible for:

• Payment-provider outages
• Bank processing delays
• Incorrect exchange-rate calculations by payment providers
• Card or wallet restrictions
• Additional fees imposed by the customer’s bank
• Unauthorised payments caused by the customer’s failure to secure their account or payment credentials

15. Customised and Personalised Products

Customised, personalised, printed, labelled, colour-specific, made-to-order or specially sourced products may require additional processing time.

Customers are responsible for reviewing and approving:

• Names and spellings
• Dates
• Measurements
• Colours
• Quantities
• Logos
• Artwork
• Wording
• Print files
• Other custom instructions

Production may begin after approval or payment confirmation.

Once production or procurement has started, customised or specially sourced orders may not be cancelled, changed, returned or refunded unless the product is defective or materially different from the approved specification.

Minor variations caused by printing, display settings, materials or manufacturing processes will not necessarily be considered defects.

16. Bulk and Wholesale Orders

Bulk, trade and wholesale orders may be subject to separate:

• Pricing
• Minimum quantities
• Payment requirements
• Production times
• Delivery arrangements
• Return conditions
• Customisation terms

A quotation is only valid for the period stated in it.

Unless otherwise agreed in writing, wholesale orders may require full or partial advance payment before processing.

PartyHub Global may approve or reject wholesale requests at its discretion.

17. Shipping and Delivery

PartyHub Global offers domestic and international shipping, subject to courier availability and destination restrictions.

Shipping costs and delivery times vary according to:

• Destination
• Product quantity
• Parcel weight
• Parcel dimensions
• Courier service
• Delivery speed
• Customs requirements
• Remote-area charges

Processing time is separate from delivery time.

Estimated delivery dates are not guaranteed unless PartyHub Global has specifically confirmed a guaranteed service in writing.

Our separate Shipping Information Policy forms part of these Terms and Conditions.

18. International Orders

International customers are responsible for:

• Confirming that products may legally be imported
• Providing complete customs information
• Paying customs duties and import taxes
• Paying clearance or brokerage charges
• Complying with local laws and product restrictions
• Providing any documentation requested by customs authorities

Customs processes may delay delivery.

PartyHub Global is not responsible for delays, rejection, seizure or additional charges imposed by customs or government authorities where the order was accurately declared and dispatched.

19. Delivery Information

Customers must provide a complete and accurate delivery address.

PartyHub Global is not responsible for failed delivery, loss or additional charges caused by:

• An incorrect address
• An incomplete address
• An incorrect phone number
• An unavailable recipient
• Failure to respond to the courier
• Refusal to accept the parcel
• Failure to pay customs charges
• Failure to collect a parcel from a courier facility

Address changes may not be possible after dispatch.

20. Risk and Ownership

Responsibility for the physical safety of a product generally transfers to the customer when the parcel is delivered to:

• The customer
• An authorised recipient
• The address provided with the order
• A building reception
• A designated collection point
• Another delivery location authorised by the customer

Ownership of products may remain with PartyHub Global until full payment has been received.

Nothing in this section limits rights that cannot legally be excluded.

21. Delayed, Missing or Damaged Shipments

Customers should contact PartyHub Global if:

• Tracking has not updated
• The estimated delivery period has passed
• A parcel appears lost
• A parcel arrives damaged
• Items are missing
• Incorrect products have been delivered

Customers may be required to provide:

• Order number
• Tracking number
• Photographs
• Packaging photographs
• An unboxing video
• Courier documentation
• A written description of the issue

Claims for visible damage, incorrect products or missing items should preferably be submitted within 48 hours of delivery.

Refunds or replacements for lost shipments may only be processed after the courier completes its investigation.

22. Returns and Refunds

Return requests must be submitted within 14 days of receiving the order.

All returns are reviewed and approved on a case-by-case basis.

Submitting a return request does not guarantee approval.

Products must generally be:

• Unused
• Undamaged
• Complete
• In their original packaging
• In resalable condition
• Supported by proof of purchase

Our separate Return and Refund Policy forms part of these Terms and Conditions.

Where these Terms conflict with a mandatory consumer right, the mandatory consumer right will apply.

23. Non-Returnable Products

Unless required by applicable law, the following products may not be eligible for return:

• Customised or personalised products
• Made-to-order products
• Products purchased on final sale
• Used or opened products
• Products damaged after delivery
• Products missing packaging or components
• Products unsuitable for resale
• Products returned without approval
• Specially sourced products
• Hygiene-sensitive products where the seal has been opened

A verified defective, damaged or incorrect product may be handled separately.

24. Promotions, Discounts and Voucher Codes

Promotional offers may be subject to additional conditions.

Unless stated otherwise:

• Promotions cannot be combined.
• Discount codes have no cash value.
• Discount codes must be applied before checkout.
• Expired discounts will not be accepted.
• Discounts may exclude selected products.
• Promotions may be limited by customer, account, order or location.
• Shipping charges may not be discounted.
• Promotional offers may be changed or withdrawn before an order is accepted.

PartyHub Global may cancel a promotion or order where misuse, manipulation, duplication or fraud is suspected.

25. Gift Cards and Store Credit

Where offered, gift cards and store credit:

• May only be used through approved PartyHub Global sales channels
• Cannot normally be exchanged for cash
• May have an expiry date where legally permitted
• Must be protected by the customer
• May not be replaced if lost, stolen or used without permission
• Cannot be used for unlawful or fraudulent transactions

Specific gift-card or store-credit conditions may be provided at the time of issue.

26. Product Use and Safety

Customers must use products responsibly and according to their intended purpose.

Customers are responsible for:

• Reviewing product warnings
• Keeping packaging products away from unsupervised children where appropriate
• Avoiding unsafe use of ribbons, cords, small accessories or decorative parts
• Keeping products away from fire, heat or unsuitable storage conditions
• Confirming suitability for food contact where relevant
• Following applicable event, venue and safety rules
• Supervising children around party decorations and packaging materials

PartyHub Global is not responsible for damage caused by misuse, modification, unsafe installation, improper storage or use contrary to instructions.

27. Website Availability

We aim to keep the website available and functional, but uninterrupted access is not guaranteed.

The website may be temporarily unavailable because of:

• Maintenance
• Security updates
• Hosting problems
• Technical errors
• Internet disruptions
• Third-party service failures
• Events outside our reasonable control

PartyHub Global may change, suspend or discontinue any website feature without prior notice.

28. Acceptable Use

You must not use the website to:

• Break any law
• Commit fraud
• Misrepresent your identity
• Place false orders
• Interfere with website security
• Introduce viruses or malicious code
• Attempt unauthorised access
• Scrape website data without permission
• Copy protected content
• Harass customers or staff
• Submit false reviews
• Manipulate prices, discounts or promotions
• Use automated systems that overload the website
• Resell website data or content without approval

PartyHub Global may restrict or terminate access where these rules are breached.

29. Intellectual Property

The PartyHub Global website and its content may include protected:

• Logos
• Brand names
• Product photographs
• Graphics
• Website layouts
• Written descriptions
• Videos
• Designs
• Illustrations
• Software
• Marketing materials
• Product names

Such content belongs to PartyHub Global or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit protected content without written permission.

Purchasing a product does not transfer ownership of PartyHub Global’s intellectual property.

30. Product Images

PartyHub Global’s product images may not be copied, downloaded, republished or used commercially without permission.

Unauthorised use of product images for competing listings, marketplaces, advertisements, catalogues or social-media sales may result in enforcement action.

Images shared by suppliers or third-party brands remain subject to the rights of their respective owners.

31. Customer Reviews and Submitted Content

Customers may be able to submit reviews, photographs, feedback or other content.

By submitting content, you confirm that:

• You created it or have permission to share it.
• It is accurate and not misleading.
• It does not infringe another person’s rights.
• It does not contain unlawful or harmful material.
• It does not include confidential information without permission.

You grant PartyHub Global a non-exclusive, worldwide, royalty-free licence to display, reproduce, edit and use submitted content for website, customer-service and marketing purposes.

PartyHub Global may remove content that is false, offensive, unlawful, irrelevant or promotional.

32. Third-Party Websites and Services

The website may contain links to third-party websites or use third-party services such as:

• Payment gateways
• Courier tracking systems
• Social-media platforms
• Analytics services
• Communication providers
• External marketplaces

PartyHub Global does not control third-party websites or their privacy, security, availability or content.

Using a third-party service may be subject to that provider’s own terms and policies.

33. Privacy

PartyHub Global handles personal information according to its Privacy Policy.

By using the website or placing an order, you acknowledge that information may be processed for purposes such as:

• Order fulfilment
• Payment verification
• Shipping
• Customer support
• Fraud prevention
• Legal compliance
• Website improvement
• Marketing where permitted

The Privacy Policy forms part of these Terms and Conditions.

34. Disclaimer of Warranties

We aim to provide accurate information and satisfactory products. However, to the maximum extent permitted by law:

• The website is provided on an “as available” basis.
• We do not guarantee uninterrupted or error-free website access.
• We do not guarantee that every product will meet personal expectations not stated in the product description.
• We do not guarantee exact colour reproduction on every screen.
• We do not guarantee that third-party services will remain continuously available.
• We do not provide warranties beyond those stated in writing or required by law.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

35. Limitation of Liability

To the maximum extent permitted by law, PartyHub Global will not be responsible for indirect, incidental, special or consequential losses arising from:

• Website use
• Website unavailability
• Delivery delays
• Third-party service failures
• Customs delays
• Improper product use
• Loss of business
• Loss of profit
• Loss of opportunity
• Loss of data
• Events outside our reasonable control

Where PartyHub Global is legally responsible for a claim relating to an order, our total liability will generally not exceed the amount paid for the affected product, except where applicable law requires otherwise.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

36. Indemnity

To the extent permitted by law, you agree to compensate PartyHub Global for reasonable losses, claims, liabilities and costs resulting from:

• Your unlawful use of the website
• Your breach of these Terms
• Fraudulent activity
• Your infringement of another person’s rights
• Content submitted by you
• Your misuse or unauthorised resale of our content

This section does not apply where the loss was caused by PartyHub Global’s own unlawful conduct.

37. Events Outside Our Control

PartyHub Global will not be responsible for delays or failure caused by events outside our reasonable control, including:

• Natural disasters
• Severe weather
• Fire
• Flood
• War
• Civil disturbance
• Government restrictions
• Epidemics
• Transport disruption
• Courier interruption
• Customs action
• Power failure
• Internet outage
• Supplier failure
• Labour disputes

Where possible, we will take reasonable steps to reduce the impact and communicate material delays.

38. Suspension and Termination

PartyHub Global may suspend or terminate access to the website or an account where:

• These Terms are breached
• Fraud is suspected
• Payment is disputed improperly
• Website security is threatened
• False information is supplied
• Returns or promotions are abused
• Unlawful activity is suspected

Termination does not affect rights or obligations that arose before termination.

39. Complaints and Dispute Resolution

Customers should first contact PartyHub Global so we can attempt to resolve concerns directly.

When contacting us, please provide:

• Your full name
• Order number
• Description of the issue
• Supporting photographs or documents
• The resolution requested

Both parties should attempt to resolve disputes fairly and in good faith before beginning formal proceedings.

Nothing in this section prevents a customer from using a legal right or consumer-protection procedure available under applicable law.

40. Governing Law and Jurisdiction

These Terms and Conditions are generally governed by the laws of Pakistan, unless mandatory laws in the customer’s location require otherwise.

Any dispute that cannot be resolved informally will be submitted to a court or authority with lawful jurisdiction.

International customers may also have mandatory rights under the laws of their country that cannot be excluded by these Terms.

41. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be limited or removed only to the extent necessary.

The remaining sections will continue to apply.

42. No Waiver

If PartyHub Global does not immediately enforce a right under these Terms, this does not mean that the right has been waived.

A waiver will only be effective where it is clearly confirmed in writing.

43. Transfer of Rights

Customers may not transfer their rights or obligations under these Terms without PartyHub Global’s written permission.

PartyHub Global may transfer its rights or obligations as part of a business sale, restructuring, merger or transfer of operations, subject to applicable law.

44. Entire Agreement

These Terms and Conditions, together with the policies referenced in them, form the agreement between PartyHub Global and the customer concerning website use and purchases.

Related policies include:

• Privacy Policy
• Return and Refund Policy
• Shipping Information Policy
• Any product-specific or promotional conditions

45. Changes to These Terms

PartyHub Global may update these Terms and Conditions to reflect changes in:

• Products
• Services
• Payment methods
• Website features
• Business operations
• Legal requirements
• Shipping arrangements

The revised Terms will be published on the website with an updated effective date.

The Terms displayed when an order is placed will generally apply to that order, subject to applicable law.