Shipping Information

Order Processing

Orders are normally processed after payment confirmation and product availability checks.

Processing may take longer for:

• Personalised or customised products
• Bulk orders
• Pre-order products
• Products requiring special packaging
• Orders placed during public holidays or promotional periods

Processing time is separate from the estimated delivery time.

Domestic Shipping

We deliver to available locations across Pakistan through trusted courier partners.

Domestic shipping charges are calculated according to:

• Delivery city
• Package weight and dimensions
• Product quantity
• Courier service
• Cash-on-delivery availability
• Remote-area charges, where applicable

The final shipping charge will be displayed at checkout or confirmed before order processing.

International Shipping

PartyHub Global ships to selected international destinations, subject to courier availability, import regulations and product restrictions.

International delivery charges vary depending on:

• Destination country
• Package weight and size
• Courier service
• Customs requirements
• Delivery speed
• Remote-area surcharges

International shipping charges will be calculated at checkout or confirmed separately before dispatch.

International buyers are responsible for any local delivery taxes, customs fees, VAT or duty charged by their country's mail carrier at the time of delivery.

Estimated Delivery Time

Delivery times vary by destination and courier service.

The estimated delivery period shown at checkout or provided by our team is an estimate only and does not include order-processing time.

Delivery may take longer because of:

• Public holidays
• Weather conditions
• Customs inspections
• Courier delays
• Remote delivery locations
• Incomplete or incorrect addresses
• Events outside PartyHub Global’s reasonable control

PartyHub Global cannot guarantee an exact delivery date unless specifically confirmed in writing.

Shipping Charges

Shipping charges vary by destination and are based on the package weight, dimensions and selected delivery service.

Shipping charges may be updated if the final packed weight or parcel dimensions differ from the original estimate.

Any additional delivery, customs, storage or remote-area charges may be payable by the customer.

Order Tracking

Tracking information will be provided when available after the order has been dispatched.

Please allow some time for the courier’s tracking system to update after receiving the tracking number.

Customers are responsible for monitoring the shipment and remaining available to receive the delivery.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country.

These charges are not included in the product price or standard shipping cost unless clearly stated otherwise.

The customer is responsible for paying all applicable customs duties, import taxes and clearance charges.

PartyHub Global is not responsible for customs delays or packages held by local authorities.

Correct Delivery Information

Customers must provide a complete and accurate delivery address, including:

• Recipient name
• Contact number
• House, building or unit number
• Street and area
• City and postal code
• Country
• Any required delivery instructions

PartyHub Global is not responsible for delays, failed delivery or additional charges caused by incorrect or incomplete delivery information.

Address Changes

Delivery details may only be changed before the order has been processed or dispatched.

Once an order has been handed to the courier, an address change may not be possible and may result in additional charges.

Failed Delivery Attempts

If delivery is unsuccessful because the recipient is unavailable, refuses the parcel or provides incorrect information, the courier may return the package to PartyHub Global.

The customer may be responsible for:

• Original shipping charges
• Return shipping charges
• Re-delivery charges
• Courier storage fees
• Any applicable customs charges

A new delivery may be arranged after the outstanding charges have been paid.

Split Shipments

Some orders may be dispatched in separate packages because of product availability, packaging requirements, size restrictions or warehouse location.

Separate tracking details may be provided for each package.

Damaged Packages

Customers should inspect the parcel at the time of delivery where possible.

If a package appears damaged, opened or tampered with, please:

• Take clear photographs before opening it
• Record an unboxing video
• Keep all packaging materials
• Contact PartyHub Global as soon as possible

Damage claims should preferably be submitted within 48 hours of delivery.

Lost or Delayed Shipments

If tracking has not updated or the estimated delivery period has passed, please contact PartyHub Global so the shipment can be investigated with the courier.

Courier investigations may take time, particularly for international deliveries.

Refunds or replacements for lost shipments will only be considered after the courier has completed its investigation and confirmed the shipment status.

Order Cancellations

Orders can only be cancelled before processing, packing or dispatch begins.

Once an order has been dispatched, it cannot be cancelled and must follow the approved return process, where applicable.

Customised, personalised and specially sourced products may not be cancelled once production or procurement has started.

Delivery Acceptance

Once the courier records the package as delivered to the provided address, authorised recipient, building reception or designated safe location, the order will be considered delivered.

Customers should contact PartyHub Global promptly if they believe a delivery confirmation is incorrect.