1. Mandatory Unboxing Video
Customers must record a clear, continuous video while opening the parcel for the first time.
The video must:
- Show the parcel from all sides before opening
- Clearly show the shipping label
- Record the complete opening process without cuts or pauses
- Clearly show the product, quantity, packaging, and any damage or issue
The unboxing video will be required as proof for claims involving a damaged, defective, missing, incomplete, or incorrect product.
Without a complete first-opening unboxing video, PartyHub Global will not accept a return, replacement, exchange, or refund claim for such issues, except where required by applicable law.
2. Return Request Period
Return requests must be submitted within 3 days of receiving the order.
Claims for damaged, defective, missing, or incorrect products should preferably be submitted within 48 hours of delivery.
All requests are reviewed individually. Submitting a request does not guarantee approval.
3. Return Conditions
An approved return must be:
- Unused, unworn, and undamaged
- In its original packaging
- Complete with all tags, labels, accessories, and components
- In a resalable condition
- Supported by valid proof of purchase
- The same product and quantity originally delivered
Products that do not meet these conditions may be rejected.
4. Non-Returnable Products
Returns or refunds are generally not available for:
- Custom-made or personalised products
- Products made according to customer requirements
- Used, opened, assembled, altered, or damaged products
- Products with missing packaging, tags, accessories, or components
- Clearance, final-sale, or promotional products
- Products damaged through misuse, incorrect handling, or storage
- Hygiene or safety-sensitive products that cannot be resold
- Products returned without prior approval
- Change-of-mind requests for customised or specially sourced products
5. Damaged, Defective, or Incorrect Orders
Contact PartyHub Global immediately if your order arrives damaged, defective, incomplete, or different from what was ordered.
Please provide:
- Your order number
- A complete first-opening unboxing video
- Clear photographs of the product and packaging
- A short description of the issue
After verification, PartyHub Global may offer a replacement, exchange, store credit, partial refund, or full refund, depending on the situation.
6. How to Request a Return
Do not send any product back without approval.
Contact us through:
- Email: partyhubglobal@gmail.com
- WhatsApp: +923101131102
Include your order number, reason for the request, photographs, and unboxing video.
Unauthorised returns may be refused or sent back at the customer’s expense.
7. Return Shipping Costs
PartyHub Global may cover reasonable return shipping costs when a verified issue was caused by us, such as an incorrect, damaged, or defective product.
For change-of-mind returns, incorrect size or colour selection, or other customer-related reasons, the customer will pay the return shipping costs.
Original delivery charges, customs duties, taxes, payment gateway fees, and third-party charges are generally non-refundable.
8. Inspection and Refunds
All returned products will be inspected after arrival.
Approved refunds are normally initiated within 7 to 10 business days after inspection.
Refunds will be sent through the original payment method whenever possible. Cash-on-delivery refunds may be processed through bank transfer, mobile wallet, or another agreed method.
Bank and payment gateway processing times may vary.
9. Exchanges
Exchanges are subject to product availability.
Customers may be required to pay any price difference or additional delivery charges unless the exchange is needed because of an error by PartyHub Global.
10. Order Cancellations
Orders can only be cancelled before processing, packing, production, or dispatch begins.
Customised, personalised, or specially sourced products cannot normally be cancelled once work or procurement has started.
Non-refundable bank, payment gateway, or administrative charges may be deducted.
11. International Orders
International customers are responsible for checking local import rules, customs duties, taxes, and delivery restrictions.
International shipping fees, customs duties, taxes, and import charges are generally non-refundable.
Approved international returns must be sent through a reliable, trackable courier service.
12. Fair Use and Policy Updates
PartyHub Global may refuse claims or future orders involving suspected fraud, false information, repeated misuse, or excessive return activity.
This policy may be updated when necessary. The version available on the website at the time of purchase will apply, subject to applicable consumer protection laws.
